The Digital experience has become a global focus for business and government due to its ability to provide personalised services, anytime, anywhere to customers and citizens. People will only choose to use services digitally if they are properly designed around the user. However, starting standalone digital initiatives will not provide the platform to deliver on the digital promise. Understanding customer and citizen expectations and behaviours is essential to designing interactions and balancing policy, operational and technical requirements to foster a better experience.
At Oakton, we can deliver and execute digital strategies that will meet your customer expectations and deliver underlying benefits back to your organisation. Embedding digital is not just technology change but a program implementing modern and responsive processes and practices.
A digital strategy is the roadmap to realising a valuable digital asset.
It involves aligning your customer and user experience to the processes in your business in order to service the demands of the digital channel.
Oakton’s digital strategy services aligns customer experience design, the architecture of the digital footprint, organisational change management and investment roadmap that is pragmatic and based on our experience in implementing digital solutions.
eCommerce is changing at an ever increasing pace, and retailers are struggling to keep up with strategy, optimisation, technology and integration.
Oakton’s strong capability in Digital, Customer Experience, Analytics & Information, ERP & Business Systems and Integration, allows us to bring together your entire digital marketplace to maximise your results.
Oakton has a tried and tested suite of agile methodologies for designing and developing Intranets. These are technology-agnostic and focus on blending a great user experience with delivering measurable business benefits.
Our mobility development specialists can not only make our standard online solutions to be delivered on multiple device formats (e.g. HTML5 & responsive designs), but we can also produce native applications for iOS, Android and Windows Phones.
We have delivered both Enterprise Mobility solutions along with Consumer Mobility solutions providing integration with core systems.
IOS APP DOWNLOADS
ANDROID MARKET SHARE
WINDOWS PHONE USERS
International Data Corporation . 2015. Smartphone OS Market Share, Q1 2015.
Your customer is king, so putting the power of your brand in their hands is critical. The best way to do that is with a greater online experience.
At Oakton we have a team that is highly skilled in creating experiences that bring together the various elements of your business in a customer centered, real world approach to digital. We focus on getting the mix right between innovation and usability at the customer level. All this has to be done quickly and needs to be done in a way that makes it easy to change when the market or the customer forces change. We specialise in building that flexible platform that works for you across Web, Mobile and Tablet.
Oakton's consultants have a strong experience in the architecture, design and build of enterprise grade integration solutions. We work with our clients to leverage existing systems to deliver new business value.
Our customer stories highlight our experiences in bringing together core business systems, relationship management systems with new online delivery services, both within an organisation and externally.
Oakton can develop and implement a Social Media Strategy aligned to your company's wider business objectives with the aim to build a "Market Leading social media Ecosystem" that drives prospects to purchase while inspiring loyalty and advocacy among existing customers & attract new customers.
With strong capability and experience in strategy, experience design and technology, Oakton are experts in the leading Content Management & Experience Management platforms. We create personalised, customer centric websites that are optimised to meet the goals of your business and your customers.
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