Managed Services

Outsourcing… or insourcing? On-shore or off-shore? We’ve had over a decade invested in searching for a balance that best serves the business. In many cases it is clear that certain key operations are best served by some form of Managed Services.

Since 1988, Oakton has been a specialist provider delivering application management excellence to its clients. From the management of technology platforms to the provision of DBA capabilities, through to the full ownership of the business logic supporting production systems.

Through its Service Management Office (SMO), Oakton delivers well-defined, professional “Managed Services” in the fullest sense of that term. Backed by experienced professionals, a secure infrastructure and world-class processes, Oakton makes problem and task management a painless exercise. From call logging, through problem diagnosis to final resolution, Oakton assures agreed service level delivery by using the international best practices of the IT Infrastructure Library (ITIL) and the International Standards Organisation (ISO), customised to suit your exact requirements.