Operations Consulting
In a consulting capacity, Oakton provides a range of services that target support for all aspects of operational support for production applications. These services are applicable in any context in which a client already has an outsourced service, or any in which a client is considering or already progressing outsourcing or in-sourcing in any way. Even within a purely insourced model, the range of issues to be addressed remains the same. With ever increasing audit pressure to comply with disciplines such as ITIL, CMM, Six Sigma, ISO, etc. all IT departments require a professional approach, supporting compliance to a “best practice’ model.
Oakton has devised the Service Management Office (SMO), the operational equivalent of the PMO, bringing with it all the disciplines and practical capabilities for the daily running of production support. Whether deployed in part or in full, SMO offers a firm model for organising the many assets required in modern IT support, as well as a proven deployment process for establishing chosen processes and procedures, typically ITIL.
More specifically, the following offerings are within Oakton’s capabilities;
- Decision process support – strategy, business case development, sourcing models, selecting & deploying methodologies
- Planning process support – transition, deconstruction, rollout, ongoing support processes
- Implementation support – SMO deployment, governance
- SLA definition – construction of SLAs, contractuals, metrics, ongoing measurement
- Processes & Methodology – ITIL, CMM, Six Sigma, ISO, Quality Assurance
- Reporting processes – Service Level Management, benchmarks, configuration, deployment
- Review processes – contract fulfillment, health checks
- Application/product management – IP change management, SDLC.