Administration Services

From Oakton’s Service Centres we offer a range of Administration Services (Database Administration, Portal, Integration layer and Security Administration) support for Oracle, Microsoft SQL Server, Biztalk, Sharepoint and IBM (DB2 and ITIM) products. Where in-house support proves problematic or fallback support may prove desirable, Oakton can readily provide the necessary level of service. Backed by our partnerships with Oracle, Microsoft and IBM, Oakton has full recourse to the help desk services they in turn provide.

Service scope

The following gives a brief overview of the scope of Administration services offered:

Monitoring/Alerts

  • Database/application monitoring
  • Reporting
  • Standard Requests (Security Access, configuration)
  • User Maintenance
  • Database Duplication and Maintenance
  • Object Validation
  • Navigational Help
  • Break/Fix
  • Fault Analysis
  • Fault Resolution
  • Minor Patching
  • One-off or minipacks/patchsets
  • Vendor Escalation
    (eg. to Oracle via TAR)