Customer Relationship Management

Microsoft Dynamics CRM provides choice and flexibility in how you implement and customise your CRM application so you can achieve the best fit for your business.

• Design and automate business processes to unify line-of-business systems with flexible, easy-to-use tools built on the Microsoft Windows® Workflow Foundation platform.
• Conduct business globally with full support for multiple languages and currencies across multiple time zones so you can compete globally while keeping costs under control.
• Align IT and business goals with point-and-click customisations, extensible data models and mapping tools to help build a solution that matches your business and your people.

Oakton has extensive Microsoft Dynamics CRM experience in the Higher Education and Government sectors and have provided specific and tailored solutions in Campaign Management, Case Management, Grants Management, Events Management and Freedom of Information Request Management.

Our other Microsoft Dynamics CRM service offerings include a:

CRM 2011 Upgrade Readiness Assessment - Oakton can complete an assessment and provide recommendations on how to move forward and establish an upgrade strategy that best delivers the outcomes to assist you in achieving long and short term strategic goals.

CRM Health Check - Oakton‘s CRM Health Check Framework is a customised review of business processes, management practices and technical environment.

For more information on any of our Microsoft Dynamics CRM service offerings please contact Stephen Alleyn.