With the rapid adoption of smartphones and other mobile devices, mobile technology is fast emerging as a key strategy to empower knowledge workers and add real value to business processes. The productivity potential of ‘anytime, anywhere access’ to a wealth of applications and information to drive real-time flexibility and agility in a raft of business processes and customer driven interactions is enormous.
But achieving real value in mobile solutions isn’t always straightforward.
For many organisations mobile has grown by default, through tactical solutions to specific issues, largely driven by the needs and requests of individual users and not through a coordinated, managed and enterprise-wide strategy. Particularly challenging for any uncoordinated approach is the constant rate of change and the difficulties presented by a lack of standardisation to limit operational costs and security risks.
It’s clear the winners who will profit most from mobility will be those organisations who look on it not just as another technology, but as a strategic investment to drive greater agility and business process improvement.
Oakton help clients harness the potential of mobile technologies to drive real value in existing and new business processes.
First, we advise clients on the strategic planning and development of enterprise-wide digital and mobile strategies to integrate operations, customer sales, servicing and support systems.
Second, we are experienced in the centralised management and administration of mobile technology solutions to securely deploy mobile data, devices and applications across multi-channel integration and fulfilment solutions to drive improved customer satisfaction and competitive advantage.
To find out more about Oakton’s expertise in this area, please contact Jan Esman.