Case management is a specialised and comprehensive set of rich, flexible and scalable tools integrating case management, document management, reporting, accounting, time recording and task and diary functions into one integrated solution.
Today more businesses, and in particular service-based organisations with complex client interactions – like health service providers, hospitals, community care agencies, courts and legal firms – increasingly need to share information in accurate, secure and timely fashion to offer the kind of services their customers demand of them.
This means overcoming the inefficiencies of silo-based data management, where disparate and multiple databases are common and information is difficult to access, error-prone and almost impossible to share effectively and accurately.
Case management solutions solve these inefficiencies by streamlining processes, automating tasks and maintaining the integrity of critical data to reduce complexity and improve outcomes in mission critical service-based industry sectors.
Over 20 years Oakton has amassed considerable expertise in designing custom case management solutions. To find out more about our work in this capability area please contact Stephen Alleyn.