IDT

What is IDT (Industry, Domain and Technology)? IDT is a model for managing our service offers, our skills and experience and our intellectual property that enables repeatability of solutions for our customers.

An example of an IDT combination solution is Higher Education (Industry) student lifecycle management (Domain – the business activity) and Microsoft Customer Relationship Management technology (Technology).

This combination is repeatable across universities and each time it is repeated it becomes enriched and the time to deliver accelerated and the risk to deliver successfully reduced. Oakton is focussed on finding the IDT combinations most sought after in the market and establishing clear brand differentiation for the provision of services in these specialised areas.

The continued development of our staff and the ongoing recruitment of industry, domain and technology leaders is a key component of our strategy in this area. We continue to focus on evolving our service offers to match the continuous technology innovation cycle and our customers’ requirements. It is our goal to be recognised in key areas of specialisation as having the highest level of capability about how we think about a customer problem, how we engage and how we deliver a successful outcome.

Expertise

Every decision is based upon the definition of a problem.

People routinely rush to identify the problem so they can get on with what they think is the real work of solving it. An ill-conceived problem though only leads to an ill-conceived solution - get it wrong and it is costly and disruptive.

At Oakton, we think differently: instead of jumping in we step back and invest time and effort to improve our understanding of the problem you're trying to solve. We focus on examining the problem from different perspectives to master what we believe is the most important step, clearly defining the problem in the first place!

Pause for a moment to consider the complex world in which we all live and work, an increasingly interconnected and interdependent world of converging systems involving more people, more organisations and more information. In this competitive arena of escalating complexity, the clarity with which problems are defined is crucial.

It begins by defining the right questions, something we're very good at.